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Three Sustainability Issues

Safety & Value

Quality Management Policy

  • 01Our quality management policy is based on customer-first principles and unstinting improvement of quality
  • 02Business operations emphasize quality recognized in the market
Quality Policy

AEO/Quality/Environmental Management

Authorized Economic Operator (AEO)

M.O. Air Logistics, Inc., our wholly owned subsidiary that handles customs clearance and bonded operations, was certified as an AEO Warehouse Operator by the customs service on October 20, 2009. The company also received certification as an AEO Customs Broker by the customs service on April 13, 2015.


Aviation security and safety

MOL Logistics, as a regulated agent (RA), installs explosive inspection devices and offers education and audits to ensure the safety of air freight forwarding, strictly maintaining a high level of safety from both hardware and software aspects.

Quality management ISO9001

MOL Logistics acquired certification under the International Standard Organization (ISO) quality management system standard ISO9002 in December 1996. This certifies the establishment and operation of a basic quality management system in accordance with the international standard set by ISO in 1987. Over the years, we have continually upgraded our certifications, and at present, almost all our offices involved in export and import operations are subject to ISO standards.


Corporate Governance

Basic concept on corporate governance

One of MOL Logistics’ Corporate Principles is, “We do business in a sound and highly transparent manner, aiming to enhance our corporate value,” and we recognize that “enhancement of corporate governance” and “thoroughness of compliance” are vital. To realize these principles, we are implementing various measures to develop a management organizational system. In addition, we set the “enhancement of corporate governance” as a strategy in the medium-term management plan. We, as the company, continually advance our strategy to respond to and adopt changes in social and environmental demands.

MOL Logistics compliance structure

As MOL Logistics recognizes that compliance with laws, regulations, and rules is at the foundation of business management, we established “the MOL Logistics Code of Conduct” in July 2002 to clarify that our management reflects the “MOL Logistics Corporate Principles,” providing the “Basic Compliance Policy,” “Rules of Conduct,” compliance structure, and prescribing responses to violations. In addition, we established the Compliance Committee and Compliance Advisory Service Desk for executives and employees. Our compliance measures improve the morale of every executive and employee and foster a corporate climate in which everyone values and respects compliance.

MOL Logistics compliance code of conduct

Recognizing that our business is based on compliance with laws, regulations, etc., we established “the MOL Logistics Code of Conduct” in 2002 and have followed it ever since. The code of conduct helps prevent the occurrence of compliance issues, avoid risks for employees and the company, and fulfill our social commitment. We are committed to following the code of conduct in our daily operations, strictly punishing violations of laws and regulations, and conducting fair and transparent corporate activities. Internally, we continually strive to establish a transparent working environment and relationships that enhance smooth communication for everyone.

Initiatives on compliance with the Antitrust Act

The MOL Group recognized the need for group-wide corporate culture reforms while studying the causes of a violation of the Antitrust Act. The group conducted a questionnaire survey of employees to determine the current status of the group’s corporate culture.
Based on the result of the survey, the company established measures to improve, including steps to raise overall awareness of the importance of compliance. We foster a corporate culture of never violating compliance by monitoring the results of these measures.

Anti-corruption initiatives

The MOL Group established the "Mitsui O.S.K. Line' Anti-Corruption Policy” in October 2015 to eliminate bribery and excessive business entertainment of public servants as well as those outside the government. That ensures that we "Build good relationships based on trust with clients and contractors," as stated in the Compliance Policy.
The group also held a new session featuring an overview of anti-bribery laws and regulations in Japan and overseas for executives and employees.

As the MOL Group’s core logistics company, MOL Logistics holds annual E-learning sessions about the Antitrust Act, Competition Act, and anti-corruption (Anti-bribery), targeting our group companies in Japan and overseas. In addition, we require all personnel assigned to a new career level to take a course on the Antimonopoly Act, and add new programs for executive and employees every year.

Business Continuity Plan (BCP)

On the assumption of a major earthquake, MOL Logistics aims to ensure business continuity based on projections of risks that could occur and ways to address them. We established a BCP management aimed at further reinforcing disaster response measures and established a BCP based on that policy. We continually develop and verify the plan.

Information security

The internet has brought massive changes to the way we communicate and do business, but has also brought problems such as unauthorized access by hackers, computer viruses, and data breaches, which have been occurring frequently. Because of the scale of the potential impact, both internally and externally, defense of corporate information has emerged as a critical issue.

MOL Logistics established the “Rules of Electronic Information Security” and “Standard Electronic Information Security Measures” in 2008, and “Smart Device Standard Terms of Use” in 2015 to establish information security measures more clearly, in line with our corporate responsibilities, in addition to taking conventional methods to ensure the security of information and communication systems and devices. We continue to work toward more comprehensive information management.